About the company
We are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries.
As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.
We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel.
Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market. We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve.
About the team
At Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.
We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.
We are committed to inclusion, diversity and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc, etc, etc.
We started in a difficult business environment and have grown from there, which is why we admire nonconformists who fight against the odds, refuse to be intimidated, and help others along the way. With our digital DNA, we thrive on challenges, love to think outside the box, and move with the times.
Currently, we’re developing our Customer Service department and we need a Customer Experience Escalation Specialist .
Would you like to join us? 👋
Job purpose:
Provide support to end users by handling requests that have been escalated by Stay 1 and external customers. The customer experience escalation specialist is responsible for managing escalations relating to products or services, handling of complex issues, and providing feedback to upper management regarding customer issues.
As a team, we are passionate about turning travel dreams into reality, ensuring our customers have unforgettable experiences and creating memories that last a lifetime.
Our team is comprised of experienced travel professionals who possess extensive knowledge about travels. At the core of our work is the belief that each traveler deserves personalized attention and care. We continuously update our expertise to provide the most up-to-date information, ensuring that our customers make informed decisions and are well-prepared for their journeys. We take the time to listen attentively to our customers' needs, preferences, and concerns, tailoring our services to meet their unique requirements.
Joining our Customer Experience Team comes with a range of enticing perks designed to make your work experience fulfilling and rewarding. Enjoy the flexibility of a schedule that allows you to work four days a week for two months, granting you extended weekends to relax and rejuvenate. We prioritize your professional growth and offer abundant opportunities for internal advancement, ensuring that your career thrives within our organization. Experience the power of great team dynamics as we foster a collaborative and supportive work environment that values open communication and mutual respect. You'll also benefit from continuous training programs that keep you updated with the latest industry trends and customer service techniques.
What you’ll do:
What you will bring:
What we offer:
Sign up for our job offer and discover what we can achieve together. We wanna meet you!