Junior Customer Experience Content Specialist

About the company

We are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries.

As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.

We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel.

Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market. We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve.

About the team

At Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.

We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.

We are committed to inclusion, diversity and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc, etc, etc.

We started in a difficult business environment and have grown from there, which is why we admire nonconformists who fight against the odds, refuse to be intimidated, and help others along the way. With our digital DNA, we thrive on challenges, love to think outside the box, and move with the times.

Currently, we’re developing our Customer Service department and we need a Junior Customer Experience Content Specialist .

Would you like to join us? 👋

Job purpose:

Your mission is to elevate our Travel Agency's online presence and customer experience through the dynamic management of our website content and Help Centre. With a keen eye for detail and a passion for delivering exceptional service, you will play a pivotal role in shaping our company's online presence and enhancing customer experiences.

As a CX Content Specialist you will be responsible for content alignment and content creation across our Client Experience teams.

This role will focus on how we communicate with Clients across all Customer Experience touchpoints- proactively/reactively updating content for both our internal Agent Knowledge base and external Client Facing FAQ’s. In addition, you will be tasked with ensuring content alignment with our properties to avoid any potential mismatch. 

As a team, we are passionate about turning travel dreams into reality, ensuring our customers have unforgettable experiences and creating memories that last a lifetime.

Our team is composed of experienced travel professionals who possess extensive knowledge about travels. At the core of our work is the belief that each traveler deserves personalized attention and care. We continuously update our expertise to provide the most up-to-date information, ensuring that our customers make informed decisions and are well-prepared for their journeys. We take the time to listen attentively to our customers' needs, preferences, and concerns, tailoring our services to meet their unique requirements.

What you’ll do:

• Assist in planning, creating, and updating CX content across Stayforlong website (Help Center articles, macros/canned responses, internal knowledge bases) on a regular basis.
• Ensure content supports our brand standards, style guidelines, and legal and compliance requirements. 
• Collaborate with team members to identify and address gaps in customer-facing content.
• Help adapt and localize content for different markets.
• Maintaining the accuracy and integrity of hotel content.
• Manage escalated claims for content issues.
• Partner with other CX content team members to monitor trends, and ensure consistency and accuracy across all internal and external content touch points. 
• Check on a daily basis, you will be tasked with ensuring content alignment with our property to avoid any potential mismatch. 
• Collobare with external partners and Hoteliers to ensure consistency across all hotel content.

What you will bring:

• Enthusiasm for learning about customer needs and creating impactful content.
• Outstanding written and verbal communication skills in English + any other language is a plus, with the ability to adapt to brand tone and communicate effectively with different audiences.
• Enthusiasm for learning and understanding customer needs and expectations, with a focus on providing positive experiences
• Familiarity with digital tools such as Google Workspace (G Suite); experience with content management tools is a plus.
• Experience using Microsoft office tools such as Excel, word, powerpoint. 
• An eye for detail and the ability to deliver high-quality work under deadlines.
• Openness to feedback and a proactive attitude.
• Ability to break down complicated concepts into simple, easy-to-understand content.
• Ability to remain calm and effective under pressure.
• Open to work with AI

What we offer:

• Permanent contract.
• Immediate incorporation.
• Full-time. Schedule: From Monday to Friday (9am to 5pm & 10am to 6pm).
• Possibility to work from home.
• Office located in the center of the city (Barcelona).
• Flexible remuneration: You will be able to include a restaurant card, transport card, kindergarten check, health insurance, and training.
• Taking part in a multicultural company.
• Excellent work environment.

Sign up for our job offer and discover what we can achieve together. We wanna meet you!