Payments & Fraud Specialist

About the company

We are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries.

As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.

We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel.

Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market. We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve.

About the team

At Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.

We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.

We started in a difficult business environment and have grown from there, which is why we admire nonconformists who fight against the odds, refuse to be intimidated, and help others along the way. With our digital DNA, we thrive on challenges, love to think outside the box, and move with the times.

Currently, we’re developing our Payments and Fraud department and we need a Fraud and Payments Specialist .

Would you like to join us? 👋

Job purpose:

You will be our frontline guard against sneaky fraudsters and their financial losses associated. Additionally, your role contributes to optimizing payments, improving the customer experience, and boosting our conversion rate.

We are a small but powerful team of payment, chargeback and fraud detection and prevention specialists within the finance team. 

Thanks to developments made by the team, we are able to prevent and react to fraudulent transactions, to dispute chargebacks with banks and suppliers and to enable customers to pay quickly and efficiently in all the payment methods we have. 

We work behind the scenes in order to proactively clear the path for the company's success. We interact with all the teams of the company embracing technology to improve scalability, improve payment models and always be updated with the latest trends.

Main job responsibilities are:

• Review and analyze daily transactions to identify possible fraudulent or suspicious activity.

• Review gateway operation and performance on a daily basis to identify potential errors or problems.

• Oversee the integration of new acquirers and work with them to optimise global payment methods, considering each market's particularities.

• Handle and respond to customer complaints related to payments, providing assistance to teams as required.

• Conduct detailed investigations into fraudulent or potentially fraudulent activity, which could include monitoring patterns and trends.

• Assist in creating and updating strategies and procedures to prevent and address fraudulent activities.

• Investigate the reasons for rejected payments and work with PSPs and the internal tech team to implement solutions to minimise rejection rates.

• Analysis of the fees and commissions of different payment providers, seeking to reduce transaction costs without affecting the user experience.

• Maintain constant monitoring of KPIs related to payments and fraud, such as fraud rate, payment rejection rate, etc.

• Work closely with other departments, such as the customer service team, the technology team, to ensure efficient payment management and fraud prevention.

• Use specialized software and tools to assist in fraud detection and prevention.

• Generate detailed reports on payment and fraud activities, as well as provide analysis and reporting.

• Ensure that security and compliance standards, such as PCI-DSS and PSD2, are followed.

What you need to have:

• +3 years direct experience working directly in fraud and payments teams (valuable direct experience in the travel industry).
• Analytical mind-set. Exceptional analytical skills, including data manipulation and strong Excel knowledge.
• Experience working in different markets and currencies.
• Experience working with fraud prevention tools (Sift, Cybersource, etc).
• Knowledge of compliance standards as PCI-DSS, PSD2 and others.
• Ability to work closely with cross-functional teams.
• Ability to adapt to a constantly evolving environment.
• Fluent in Spanish and English

Valuable: 

• SQL 
• Experience working with BI (like looker, tableau, etc.)
• Knowledge of chargebacks rules and regulations.

What we offer:

Location: Barcelona, Spain

Employment Type: Permanent, Full-time

Schedule: Flexible schedule with the possibility to work from home or in our centrally located office in the heart of Barcelona.

Annual Gross Salary: Competitive and to be defined based on experience and qualifications.

Flexible Remuneration Package: In addition to your salary, you'll have access to a range of flexible benefits to tailor your compensation package to your needs and lifestyle. Options include a restaurant card, transport card, kindergarten check, health insurance, and opportunities for professional development and training.

Referral Programs: We value your contributions to our team and offer referral programs to reward your efforts in recommending top talent to join our organization.

Excellent Work Environment: Join a team of passionate professionals dedicated to excellence and innovation in a collaborative and supportive work environment.

Sign up for our job offer and discover what we can achieve together. We wanna meet you!